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help pls,cannot access my wallet LIGO

Author Topic: help pls,cannot access my wallet  (Read 345 times)

August 10, 2017, 10:44:58 pm
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cryptomine

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hi,i registered on lite client and transferred so btc in there,i want to withdraw my btc but cannot work out how to access the wallet (im a crypto newb)  i got the wallet seed and my password and the address it created when i registered but i dont know how to get back to that wallet,im confused,if anyone could help out a noooob it would be much appreciated
tia

August 11, 2017, 09:15:12 am
Reply #1

Twiggy Smile

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Hello!

What is your Waves address? It seems that you don't have enough waves for the fee.
Wavesplatform: Social links

                                  

August 11, 2017, 01:35:12 pm
Reply #2

cryptomine

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hi,i cannot even get logged in to see my wallet,i do indeed have enough btc in there but i cant work out how to get logged in
all im getting is this page    https://waveswallet.io/  and so i click on import account type in my seed and then i cant get to my wallet with my btc in it
im probably doing something silly here but cant work it out....

August 11, 2017, 01:43:22 pm
Reply #3

cryptomine

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i was able to log in and out previously just revisiting the same page in my history but now i cleared cache etc and done a bit of a pc clean up and now i cant get back to the page where i can look up currency pairs and check balances etc etc

August 11, 2017, 10:36:20 pm
Reply #4

cryptomine

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can anybody help me please ??????   i have seed and password etc,ive searched this forum but still cant work out how to get logged in to get to the page where i can see my btc balance that i transferred into the lite client wallet

August 12, 2017, 09:49:27 am
Reply #5

Twiggy Smile

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Wavesplatform: Social links

                                  

August 12, 2017, 12:46:09 pm
Reply #6

cryptomine

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Okay. Please raise a support ticket here - http://support.wavesplatform.com

Or just follow the instructions - http://support.wavesplatform.com/topics/2629-how-to-restore-access-to-my-account-i-forgot-my-password-how-do-i-reset-it/
hey thankyou so much for your help,i was inputting the seed incorrectly using spaces etc,luckily i took a pic of the seed phrase and wallet address when registering,and hey presto im back in again,i knew it was something silly my end,so anybody else reading this make sure you have a copy of youre seed,a picture never lies
once again thanks for your help

 


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